The Time Zone and Global Critical Business Application Support possesses specialized knowledge of Fronius International networks, digital media, and internal ITE procedures. This position works with Fronius International to coordinate network demands of all Fronius subsidiaries located in NLA. Time Zone Global Support uses discretion when making decisions regarding necessary upgrades to systems and localized implementation timelines for new digital platforms for all Fronius subsidiaries in NLA. 

The Time Zone and Global Critical Business Application Support will be responsible for working with Fronius International to coordinate the network demands of all Fronius subsidiaries in the Northern and Latin America ("NLA") region. This position also makes decisions regarding necessary upgrades to systems and localized implementation timelines for new digital platforms for Fronius NLA. Specific duties will include: 1) monitoring globally used mission-critical internal information and technology systems ("ITE") services including Critical Business Applications such as ERP, CPM, and CRM after the handing over by ITE EMEA, during the normal working hours in the NLA region and then hand over to ITE time Zone APA ensuring the follow-the-sun principle; 2) actively adjusting occurred faults reported to the ITE from monitoring systems; 3) providing training for national ITE staff and serving as the first contact for the national ITE staff in the subsidiaries located within the time zone; 4) coordinating between ITE staff in the subsidiary and the support units of the ITE department in Austria; 5) ensuring compliance and cooperation in the development of the ITE's pre-defined international standards and guidelines; 6) supporting national ITE staff with suppliers and / or consulting activities during the implementation of hardware and software; 7) using and entering mandatory support tasks due to job performance into the IT Service Management Tool; 8) analyzing and correcting faults and problems, as well as implementing software and hardware for time zone activities; 9) participating in IT projects in the time zone in coordination with ITE Management, the respective representative of the region and I or national Management; 10) assisting in the creation of the IT infrastructure during Fronius subsidiary foundation projects; 11) providing on-site support with and participating in national ITE audits in Fronius subsidiaries; 12) creating and updating all operating manuals, instructions, checklists as well as SharePoint; 13) acting as the local ITE point of contact in case of absence; 14) identifying time zone- and region-specific information and communication technology trends, as well as communicating them to ITE Service Design & Transition at Fronius International; 15) supporting national Management and the local ITE staff during budget preparation for IT related topics. This position requires 15% international travel.

Minimum Qualifications: The position requires a Bachelor’s degree in Computer Science, Information Technology or a related field plus three (3) years of experience in a computer-related occupation. In lieu of a Bachelor's degree in Computer Science, Information Technology or a related field, the employer will accept two (2) additional years of experience in a computer-related occupation.

This position requires a minimum of three (3) years of software and hardware implementation and network infrastructure setup and maintenance. Must also have two (2) years of experience with each of the following: Baan Management Console, Audiocodes SBC and SBA, Cisco AnyConnect, CrowdStrike Portal, FileNet Portal, KABA Time Clock, Oracle Cloud Control, SentryOne Portal, ServiceNow Portal, Microsoft Teams and Skype Administration, Tax System Synchro, Workspace ONE. This position requires 15% international travel.

 Offered Wage: $120,862.50 per year

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